Legal Eagle Q&A

August 21, 2016 by Melinda Giles

Melinda Giles from Giles Wilson Solicitor's is back, answering your weekly legal queries!

Question: I bought a rug online; it was expensive (£895 to be precise!). It is exactly as it looked in the picture but I just don’t really like it. I was told by the supplier that I can’t get my money back because it is not faulty, is that right?

Answer: Under the Consumer Contracts (Information, Cancellation and Additional Charges)Regulations 2013, you have the right to change your mind without giving a reason provided that you do so within 14 days of receiving it. You are entitled to a full refund provided that it is in the same condition as you received it in – so no partying on it first!

This article is by Melinda Giles at Giles Wilson Solicitors
*** Shortlisted for Solicitor of the year in Private Practice at The Law Society Excellence Awards 2016

For legal advice please call 01702 477 106 or visit one of Giles Wilson's offices: 1711 London Road Leigh, 54 Leigh Broadway, 5 Roche Close Rochford

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If you would like to put forward a question too Melinda, please comment below or email joanna@leigh-on-sea.com