Legal Eagle Q & A: Black Friday!

Answer: You will need to check the retailer’s return policy and in particular if they have a policy relating specifically to Black Friday. If the policy is silent on the matter or there is not a returns policy and the retailer will not use their discretion; then you would not be able to demand a refund.  

One way around this would be to return the goods, claim a refund and then purchase the goods at a lower price. However, again unless the store has a returns policy allowing for non-fault returns, you cannot demand a refund. Conversely consumers who purchase goods online have greater protection under the Consumer Contracts Regulations and can cancel the purchase for any reason but must do so within 14 days.

This article is by Melinda Giles at Giles Wilson Solicitors.
For legal advice please call 01702 477 106 or visit one of Giles Wilson's offices: 1711 London Road Leigh, 54 Leigh Broadway, 5 Roche Close Rochford
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If you would like to put forward a question to Melinda, please comment below or email joanna@leigh-on-sea.com